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208.148.210.109
When I first began your service three years ago I thought you were the greatest thing since sliced bread. I was viewing 16 to 17 movies a month for about $24. Ahh, life was good. Then, you made life even better! You lowered my rate by $4 a month and I was ecstatic until I noticed I was only seeing 12 to 14 movies a week. Very disappointing but I persevered.Now, your crack marketing and IS team has brought your service up to new levels of customer satisfaction! Now I'm seeing less that my subscribed three a week? Why? How did that happen?
Could it be that you send me a movie only available from across the country? Let's see: I've gotten titles from Portland, San Diego, Maine, and the capper: Honolulu, HI! Those interesting cities are a far cry from Gritsissippi.
Well, that's bad enough, IMO, but you haven't stopped there.....
Now you are sending me emails telling me a disk has been shipped and I end up reporting it missing six days later with it being in my PO box on the seventh? How crazy is that?
Help me out, I'm having a real struggle here. Do you really want me to be a subscriber or should I take your Draconian delivery perforance to me as an invitation to resign?
I await you answer.
Grits: "Rewarding, very, very, VERY REWARDING!"
Follow Ups:
"Could it be that you send me a movie only available from across the country?"Or could it be that after three years of at least 12 movies a week (1800+ movies!), you're down to picking the odd & ends that are only available from across the country?
Go back to trekking down to your local vid rental for a month and I think you'll realize yer nit pikkin. You'd have gone through their entire inventory inventory in no time including the Barney vids. We get routinely get 48-hour turn-around and have no complaints about Netflix whatsoever.
As you know, they make the most money from people who don't order all that often. The more you view, the less profit they make, so for people who view alot, the proccess gets slowed down. They are now required to inform new customers that this is their policy.
enjoy,
Jack
.
.
Grits: "Rewarding, very, very, VERY REWARDING!"
DVD prices, both new and used, are now dirt cheap on Amazon and on on line outfits like Deep Discount DVD, etc. Blockbuster sells used DVD's of recent films as low as $5.00 or $7.00, as does my local supermarket. In 16 years of purchasing both used laserdiscs and DVDs I have NEVER gotten a defective disc (one or two with a fingerprint which is easliy cleaned). Once you own a disc you can watch it any time and even make copies for gifts if your computer is so equipped. An alternative to renting to be sure.
But I still can't find enough foreign titles to satisfy.
Grits: "Rewarding, very, very, VERY REWARDING!"
I don't know if the stories of next day service are true, here we get a replacement six to seven days after I drop one in the mail. I wrote them with a complaint, they flatly denied stretching the delivery artificially. Not sure I believed them, but that is of only academic interest, as we still get about 12 a month, and that makes them buck-fifty each, with no hassle of driving anywhere, so overall I consider this great.Funny... all that... as we certainly do not live in the middle of rural Nebraska... Phily is half an hour away, and Baltimore a bit over an hour. This is densely populated area, so I do smell some horseshit in their story, but to me this is still the only game in town. There is a rental store with good selection, but they take 20 minutes each way, price is $3.75 a pop and the owner is a real asshole.
Tough choice... I must admit.
...is that with very rare exception (maybe 2-3 times in the past year) I'll put a disc in the mail and Netflix receives it the next day. They'll ship my new choice the same day and I'll receive it the following day. For the record, I'm on the three disc at a time plan, not that it necessarily affects the service.I've found that since new releases come out on Tuesday, its better to make sure your returning disc(s) gets to them on a Monday as they will ship out new Tuesday releases on Monday. Otherwise there will be a wait for a new release based on demand.
Now, I think Jackson returns are maybe bundled and Fed Ex'ed to a more strategically located mailout center--not sure. But I just know their IS department is constantly matching up "far points" instead of close ones.One thing for sure: I have never gotten one, two, or three days service.
Grits: "Rewarding, very, very, VERY REWARDING!"
For a short while about 6 - 8 months ago it slowed down a bit but now the discs are speeding back and forth. I guess it's one way that it pays to live in the big(ger) city.
Don't piss on my shoe and tell me it's raining.
That's a dead giveaway to what's really up. If your plan is more that 3 a week you start to lose track of what is going on. A buddy is on the ONE plan and sees about four to five a month.
Grits: "Rewarding, very, very, VERY REWARDING!"
.
Don't piss on my shoe and tell me it's raining.
I'll post if i see this trend but before suspending my membership three months ago I it was a mixed bag in terms of turn around time and shipping locations. There is a center twenty minutes from me and another an hour.These are from where the greater number arrived but there were some from far afield but none really took up near a week or if they did I've forgotten.I have had some one day turn around coming out of the nearest outpost.If my return was dropped at the PO before the first run of the day at 1PM, a few times i saw the next arrive with the next day's mail after 4pm.I'm getting excited about having them coming again as my Cable bill is going up to over $50/mo for just the basic Cable TV .Can i live without News, Seinfeld and The Simpson's?
See if my user profile ages off the system. They have been sued at least twice. Nobody has ever gotten real money from them just bull crap.
Grits: "Rewarding, very, very, VERY REWARDING!"
and you can resume automatically.Personally i think litigation should be reserved for things of a more serious nature like wrongful deaths. Not getting my DVDs in time to watch as many as i think I'd like for a certain membership fee really doesn't,in my opinion, rise to the level of importance where I'd be moved to file a lawsuit.After my Mother languished a year with breast cancer when an MD had misdiagnosed her complaint of pain in her upper back as Bursitis prompted me to make inquiries but suing Netflix sounds petty to me.
.
Grits: "Rewarding, very, very, VERY REWARDING!"
I've never used Netflix because the kind of issues you raised have been my concern...and have prevented me from renting there.Our local video store charges me $6.75 for 5 DVDs, and I can keep them a week. Some months we watch 20, so it's $27. Some months we only rent 10, so it's $13.50.
It's an excellent store, with a great selection, and we drive by there a couple times a week anyway. Being a regular customer, if I email them with a title they don't have they will buy it if it's available on DVD.
I got a Blockbuster card five years ago and have never used it. All it took was one trip to the store and a quick look. Why would I pay more and choose from a smaller selection of films at Blockbuster?
I'm very happy with my local brick and mortar store.
Rod
They have let there large store go and now have almost NO disks on display. They have their own Netflix-style mailing service. I haven't signed up because I see the "pop" stuff at the walk-in and rent mostly foreign and indie stuff.The squeeze is on for mom & pop stores.
Grits: "Rewarding, very, very, VERY REWARDING!"
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