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Some folks will tell ya they get their new one in two days... some folks also can fly

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Victor Khomenko

In Reply to: Dear Netflix . . . . posted by mr grits on December 30, 2006 at 10:18:46:

I don't know if the stories of next day service are true, here we get a replacement six to seven days after I drop one in the mail. I wrote them with a complaint, they flatly denied stretching the delivery artificially. Not sure I believed them, but that is of only academic interest, as we still get about 12 a month, and that makes them buck-fifty each, with no hassle of driving anywhere, so overall I consider this great.
Funny... all that... as we certainly do not live in the middle of rural Nebraska... Phily is half an hour away, and Baltimore a bit over an hour. This is densely populated area, so I do smell some horseshit in their story, but to me this is still the only game in town. There is a rental store with good selection, but they take 20 minutes each way, price is $3.75 a pop and the owner is a real asshole.
Tough choice... I must admit.

Follow Ups:

My experience... - R Browne 09:59:21 12/31/06 (0)
...is that with very rare exception (maybe 2-3 times in the past year) I'll put a disc in the mail and Netflix receives it the next day. They'll ship my new choice the same day and I'll receive it the following day. For the record, I'm on the three disc at a time plan, not that it necessarily affects the service.
I've found that since new releases come out on Tuesday, its better to make sure your returning disc(s) gets to them on a Monday as they will ship out new Tuesday releases on Monday. Otherwise there will be a wait for a new release based on demand.
Unfortunately, it's the principle of the thing . . . we have our own delivery depot here in my hometown! - mr grits 21:47:00 12/30/06 (0)
Now, I think Jackson returns are maybe bundled and Fed Ex'ed to a more strategically located mailout center--not sure. But I just know their IS department is constantly matching up "far points" instead of close ones.
One thing for sure: I have never gotten one, two, or three days service.

Grits: "Rewarding, very, very, VERY REWARDING!"
For me it's one day to them and one day back most of the time. - sjb 14:53:45 12/30/06 (2)
For a short while about 6 - 8 months ago it slowed down a bit but now the discs are speeding back and forth. I guess it's one way that it pays to live in the big(ger) city.

Don't piss on my shoe and tell me it's raining.
- Which plan? Their website states the average customer gets "11-12" movies a month . . . - mr grits 21:49:25 12/30/06 (1)
  That's a dead giveaway to what's really up. If your plan is more that 3 a week you start to lose track of what is going on. A buddy is on the ONE plan and sees about four to five a month.
  
  Grits: "Rewarding, very, very, VERY REWARDING!"
  - 3 at a time. I probably average about that... maybe 12 or 13. nt - sjb 13:01:03 12/31/06 (0)
    .
    
    Don't piss on my shoe and tell me it's raining.
My subscription is coming back on a a couple of days - ArdRi 14:44:25 12/30/06 (3)
I'll post if i see this trend but before suspending my membership three months ago I it was a mixed bag in terms of turn around time and shipping locations. There is a center twenty minutes from me and another an hour.These are from where the greater number arrived but there were some from far afield but none really took up near a week or if they did I've forgotten.I have had some one day turn around coming out of the nearest outpost.If my return was dropped at the PO before the first run of the day at 1PM, a few times i saw the next arrive with the next day's mail after 4pm.I'm getting excited about having them coming again as my Cable bill is going up to over $50/mo for just the basic Cable TV .Can i live without News, Seinfeld and The Simpson's?
- This is my plan . . . dropout for three to four months . . . - mr grits 21:51:15 12/30/06 (2)
  See if my user profile ages off the system. They have been sued at least twice. Nobody has ever gotten real money from them just bull crap.
  
  Grits: "Rewarding, very, very, VERY REWARDING!"
  - They accommodate you suspending 3 months - ArdRi 21:58:39 12/30/06 (1)
    and you can resume automatically.Personally i think litigation should be reserved for things of a more serious nature like wrongful deaths. Not getting my DVDs in time to watch as many as i think I'd like for a certain membership fee really doesn't,in my opinion, rise to the level of importance where I'd be moved to file a lawsuit.After my Mother languished a year with breast cancer when an MD had misdiagnosed her complaint of pain in her upper back as Bursitis prompted me to make inquiries but suing Netflix sounds petty to me.
    - It's the only thing I have to sue about . . . hey, it's USA, that's what we do. * - mr grits 22:42:54 12/30/06 (0)
      .
      Grits: "Rewarding, very, very, VERY REWARDING!"

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