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Joe Murphy Jr

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In Reply to: Best Buy salesman.....biggest load of..... posted by Tom �. on May 07, 2002 at 11:59:39:

Macs use Windows for Macintosh, not Mac OSX! I swear, that's what the "computer expert" told us at Best Buy. I'm sure this comes as a big surprise to Steve Jobs!
What wears out the picture tubes is the fact that the brightness, contrast and (sometimes) color settings are at about 85% of their maximum setting or more at places like BB and CC.
Like another poster said, either know what you want when you go in or don't go beyond "What isle is/are *** on?". I'll go a step further than that and say don't ask someone near the department your item is located -- they might try to "help" you!

Follow Ups:

Re: How about... - kotches 15:29:59 05/07/02 (5)
Joe,
TV sets (out of the box) are all set to very high contrast (which governs white levels) -- so that the TV sticks out under horrible showroom conditions.
This isn't limited to BB/CC -- it's the norm for displaying TV sets, and if you don't set brightness/contrast on a TV it has a chance of premature failure.
Regards,
- So you're telling me that... - Joe Murphy Jr 17:59:08 05/07/02 (4)
  Best Buy and Circuit City don't know this? I know they have about 30-50 TVs out for demo purposes in each store, but jeez... Can't they get some one to set up the demo units to at least something close to proper? Just because showroom conditions are "horrible" doesn't mean the levels have to be jacked-up that high. The last time that I went to a Circuit City store (2 weeks ago), the lighting conditions weren't all that bad. Let's go a bit further in the customer service "department". If you (BB/CC) know that improper levels will be disasterous to a picture tube (besides the fact that no picture will be as intended), shouldn't you inform the buyer about this? Or is it better to try and sell them a service plan to fix what could have been avoided with a few minutes of information on proper set-up?
  Here's a thought: show the customer what a properly set up picture should look like. Have a side-by-side comparison to educate the soon-to-be member of the BB/CC "family".
  Wait a minute. What the hell IS that ringing? Oh, it's my alarm. I MUST have been dreaming...
  - Re: So you're telling me that... - kotches 18:49:19 05/07/02 (3)
    Joe,
    You say "Just because showroom conditions are "horrible" doesn't mean the levels have to be jacked-up that high."
    And yet, what you find is that all manufacturers TV sets are delivered with the controls "jacked up that high". The folks at BB/CC or (insert mass market retailer name here) don't touch the sets. What you see are factory settings.
    With audio louder is often confused with "better", in video brighter is often confused with "better".
    The goal is to sell TV sets. The average, uninformed consumer says "look how bright that picture is", glossing right over the fact that it's in exchange for color purity and contrast to name a few.
    Guess who (insert mass market retailer name here) is selling to? That some average, uninformed consumer.
    Ignorance == bliss.
    - I ran into a sales guy at BB yesterday who was... - Harmonia 22:44:13 05/09/02 (2)
      ...busy adjusting many of the larger TV sets, RP, DV, tons of 'em. Turns out he used to work for a custom AV installer, and the factory settings drive him nuts. He had done the most adjusting to the large HDTVs so the hi def pictures would look good.
      - Re: I ran into a sales guy at BB yesterday who was... - kotches 22:57:01 05/09/02 (1)
        
        In Reply to: I ran into a sales guy at BB yesterday who was... posted by Harmonia on May 09, 2002 at 22:44:13:
        
        Is he also going to stand by very customer so that they realize that the adjusted picture that is dimmer is BETTER than the factory default pictures that are brighter?
        Without education, the average consumer in Best Buy or any other mass market retailer will continue to think that a brigher picture is better.
        Regards,
        
        Is there an echo in here? - Joe Murphy Jr 16:26:11 05/10/02 (0)
        
        In Reply to: Re: I ran into a sales guy at BB yesterday who was... posted by kotches on May 09, 2002 at 22:57:01:
        
        You said:
        "Without education, the average consumer in Best Buy or any other mass market retailer will continue to think that a brigher picture is better."
        And who the hell said this?
        > > > Here's a thought: show the customer what a properly set up picture should look like. Have a side-by-side comparison to educate the soon-to-be member of the BB/CC "family". < < <

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