 
|
Audio Asylum Thread Printer Get a view of an entire thread on one page |
For Sale Ads |
|
|
Audio Asylum Thread Printer Get a view of an entire thread on one page |
For Sale Ads |
In Reply to: Denon 2800mkII vs Philips 963sa - any video comparisons? posted by JDC on January 27, 2003 at 06:14:20:
I have installed many Denon 1600 and the results have been great. Denon 2800 should be just as reliable.As for Philips, I just received my US shipment of 963SA last week and installed one unit over the weekend. The interlaced picture quality looks great. However, the progressive scan component output (switchable by a slider at the back panel) was not good. The unit was hooked up to a Pioneer 43" plasma TV capable of all progressive scan rates.
The switch to progressive output turns the picture into blocks of vertical strips with very poor resolution. On the video meuu, the output is selectable between NTSC, PAL and Auto. I tried both NTSC and Auto settings, and the result is the same.
I called Philips tech support this morning and spent about 45 min. to explain the same problem to 3 different Philips customer care persons. The bottom line is that 963SA is a new model, and nobody seems to know anything about it. I got a case no. and I am supposed to receive a call from Philips in the next 48 hours.
I may be reluctant to recommend Philips products in the future if they cannot address the problem.
Follow Ups:
Follow-up on Philips 963SA:I received a call from Philips tech support today (27 hours after my initial contact). We went through the problem of progressive scan output from this player. The technician concluded that it might be a problem with the progressive output circuit, because the player is designed to output different progressive scan rates for both US and European standards. Since this is the first batch of players shipped to the US, it is not uncommon that quality control problem occurs.
He offered an exchange of a new 963SA directly from Philips so I do not have to go through the distributor. An authorization letter will be sent to me and I will have to send my current unit back to Philips with the letter. Once Philips receives the unit, a new player will be sent out within 48 hours.
This is the first time that I deal with Philips and I am pretty impressed with the response. I will keep you posted.
I know a lot of people with very high hopes on this player. Good luck getting that sorted out. At least it's not Thompson you're dealing with.
This post is made possible by the generous support of people like you and our sponsors:
Top of Page ]
[ Contact Us ]
[ Support/Wish List ]
[ Copyright © 2024, Audio Asylum, all rights reserved ]
