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In Reply to: Re: Hats off to Samsung's customer support posted by SysInfo on March 26, 2004 at 18:07:52:
Sounds like he has had better luck with Samsung, then many with Pioneer reguarding the red/green streaking problem of their lastest lines of RPTVs. I am scheduled for a first "fix" in a couple of weeks, but some folks have had their units worked on 4 or 5 times!Whats really a crock is the moderator of the below forum, even though does a great service of getting the word out to everyone, has made it absolutly clear that any legal action discussions are strickly taboo.
Follow Ups:
After having been screwed badly (IMO) by Harmon Kardon on their Citation and Proceed brands, to have a company actually come through is refreshing. Frankly, I see lots of complaints about other companies, but this is the first time I've heard of one actually refunding the retail price on a unit.With that said, I have not yet received the refund, so time will tell. But if they do come through, I'm going to give them more business.
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