Video Asylum

Posted by Larry S (A) on March 29, 2004 at 12:35:35

In Reply to: Re: Hats off to Samsung's customer support posted by johnvb on March 27, 2004 at 04:32:19:

After having been screwed badly (IMO) by Harmon Kardon on their Citation and Proceed brands, to have a company actually come through is refreshing. Frankly, I see lots of complaints about other companies, but this is the first time I've heard of one actually refunding the retail price on a unit.

With that said, I have not yet received the refund, so time will tell. But if they do come through, I'm going to give them more business.