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In Reply to: Samsung with DLP. Period posted by Duilawyer on May 11, 2004 at 07:41:09:
I had an HLN (50 inch model). I experienced the AV sync problem - - sound & video did not match (like a bad dubbed movie).Waited months for a fix. Samsung promised a fix, including swapping out the TV's internals. Never materialised. A month ago, they started offering a straight trade for the next gen model (when they're released). Had a candid chat with people at the co in the know. They confirmed that the new models "might" still have the same problem. But they offered me another option - a flat refund for what I paid (not including the bloody CA sales tax).
So now I have my money back and am waiting for the next best thing to come out. Hopefully it will be from Samsung - - they treated me well. But I'll spend more time evaluating before my next buy.
Follow Ups:
Uh-oh, I wish I would have seen this sooner. Bought the HLN617W last week and the A/V is out of sync. Just now notified Samsung and have no clue to what they will do for me, hope it isn't a $4000. mistake.
Is the audio sync problem an issue across the board with the Samsung DLP sets? Why hasn't there been more talk about this? Does it happen in all modes of operation or only with some source material? Does it happen only with the Samsung internal speakers or in your home theater setup using a processor/receiver?I'm seriously considering a Samsung DLP set toward the end of this year but the audio sync problem now has me concerned.
This problem for some reason has not been covered on this site much, if at all (I haven't checked all the past threads, so that's an off the cuff opinion). If you want to read about it in detail, go to the AVS Forum web site and get into the rear projection section. All you need to do is search under "Samsung AV Synch" and you'll find tons of information.In general, the problem exists on all their current "HLN" line of DLP rear projectors. And from my conversations w/Samsung's tech support, it apparently has not been resolved with their next HLP line that is coming out shortly. But, it's also variable, depending upon lots of unpredictable factors. Some people don't experience much of a problem, while it drives others nuts (much like the "rainbow" effect some experience with DLP projectors). Because of the various factors, you might not experience this when you demo the TV at the retailer.
But the indisputable fact is that Samsung itself has admitted the problem, to the point of offering trade-ups for the next generation of models, or complete refunds for others who don't want to wait.
For me, it was best to turn in the TV and wait it out for a while. I truly hope Samsung gets this fixed, because they've earned my future business with their outstanding customer service. Personally, I think DLP is a interium technolgy. I don't know of any other high tech electronics with so many moving parts. Think about all the things that have to be precisely timed, with all those micro mirrors, the spinning color wheel, etc. I expect that my next purchase will be a plasma or LCD flat pannel. Their prices are dropping fast, and they don't have moving parts that have to work in unison like DLP's.
In the mean time, I bought a $200 20 inch Toshiba CRT. I expect it's the last CRT I'll ever buy. Funny thing is, it wasn't too difficult adjusting from a 50" HD display to a 20 SD TV (although it does look really strange in my high end setup - - Lexicon MC12, Aragon 8008's, etc.).
Good luck.
Larry
Thank you for that very enlightening post. The LCDs are starting to look better to me now as well as my trusty Panasonic toob.Thanks
Emil
Me too.... I think I'll keep the CRT for a while longer. Plasma won't work for me and direct-view LCD still costs more than plasma.
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