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In Reply to: Circuit City Cust Service-moved to India posted by Duilawyer on September 20, 2004 at 07:08:56:
Corporate has found it cheaper to send telephone operations (customer service, helpdesk, etc) to India and other parts East rather than used good ole American workers like prisoners and welfare recipients. George W. has even given a tax incentive to insure that this will be the wave of the immediate future.
Follow Ups:
Hate to be political, but, as one of President Carter's economic advisors noted, the tax incentive which Kerry refers to was actually present two decades before Bush ever took office. He also stated that only 2.5% of the outsourced jobs are due to the tax break. Which, of course, begs the question as to why this tax break was never important to Kerry all the years he was in the Senate, given that he never sought to repeal the tax.
a few firms have moved these operations back to the USA from, exactly for the reasons you cite about the inefficacy of overseas operations. I suppose only the firms that truly care about customer service would do such a thing!
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