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In Reply to: Circuit City Cust Service-moved to India posted by Duilawyer on September 20, 2004 at 07:08:56:
About 18 months ago I called a computer company's 800 service number because my computer was dying. I got a woman who spoke beautiful English with a slight accent that I couldn't place and didn't think anything of. The connection sounded like she was next door. For about 45 minutes she patiently walked me through various repair procedures (I'm a computer idiot).One of the procedures involved changing and then changing back the date on the computer. When it came to changing the date back, I forgot what the date was, so I asked her. She said, "Well, it's February 9 [or whatever] here, but I believe it's February 8 there." Which led to my discovering that she was in India, where it was 2 a.m. or 4 a.m.
The woman was far more patient, polite, professional and helpful, and spoke better English, than most here. At the end of the call, I repeatedly thanked her, on the assumption that company might be monitoring the call to rate her performance, and I wanted her to get the credit she deserved. Based on that call, you can outsource to India all you want as far as I'm concerned.
Follow Ups:
I on the other hand tried to get a video pivot driver for my fancy new Dell LCD display at work. I wasted a lot of time talking to Dell Tech Support guy, who had a heavy accent, and was zero help.Based upon that experience, I then went and purchased a Samsung LCD for my home PC :) I've actually spoke to Sammie's tech support in New Jersey.
Samsung makes some of the best LCD screens with a 3-year warranty to boot. I have two 17" Samsungs side-by-side in my home office in a 'dual-head' setup on one PC. Makes me more efficient at multitasking with my important applications open on both screens - Not having to switch between apps on one screen or 'shrinking' the app to fit one screen has really helped my productivity. I'm not into 'gaming' but I suppose having two screens is a real competitive advantage here too.
Accuphase DP-65v -> PS Audio PCA-2 Pre -> AES/Cary SixPac tube amps -> Tannoy D500 spkrs
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