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Need some input, gang. I bought a Sony KD36XS955 CRT about two months ago and feed it with regular cable, an antenna and Dish 500 satellite with high def package. At least 90% of my viewing is standard def.
My problem is that when watching programming where the images of people are somewhat distant in perspective [that is. not close-up], the faces and bodies seem to have a fuzzy halo on and around them. Simply put, images lack sharpness and clearcut detail. I find the same thing with some of the ever-present station logos in the corner of the screen.
A service tech came out, looked at everything, saw what I saw and agreed with my assessment but found nothing wrong with the tv and attributed it to poor quality input from my sources.
I'm having a hard time comung to terms with this as I never experienced this problem with my old tv {10 year old Mitsu 35" screen with black diamond tube} and because I have multiple sources.
The Dish 500 unit is brand new and had been installed by one of their contractors the previous week, replacing the old 300 unit I had had since 1996.
Meanwhile, Sony has sent me the service survey and wants my blessing.
I'm all ears and thanx.
Follow Ups:
Then maybe you are just stuck in the digital transition.A year or so ago, I needed a new 27" set for our bedroom. Already having a Hi-Def unit for the main HT room (Pioneer 730HD), I figured I would get one the bedroom. Although at this time I was just feeding regular cable to there, it would be "future ready”.
So I checked out the latest and greatest everyone was raving about over at the AVS forum, and brought one home. (brand unimportant)
What I found out is the added digital circuitry made the analog signals look like crap. So I exchanged it for (at the time) one of Sony's highest priced analog sets, which did much better.
BTW, my Pioneer replaced a Mitsu 35", which lasted for 15 years+, great set!
Where's the Sharpness contol set at? As you increase the level, you get "halos" due to excessive ringing created by adding "fake" detail.Are there any "auto" picture controls turned on? Many of these controls, due to their automatic nature, tend to screw up the picture more than they help. They can literally be called "dummy controls", because only a dummy would use them. Some of these controls may default to "on", so you have to check the set-up menu on your display and go through all of the commands to make sure they're disengaged, turned off or at least set to their most neutral setting.
Have you used Digital Video Essentials or Avia to calibrate your display on the consumer level? Displays come from the factory set up way too hot and out of whack compared to a properly adjusted display. Adjusting it "by eye" doesn't cut it. These calibration DVDs are inexpensive (check out the prices at deepdiscountdvd.com) and there's really no excuse for anyone remotely interested in a proper video presentation not to own at least one of these calibration discs.
Finally got around to calibrating the video settings with the Avia program yesterday. Everything needed some tweaking but there were no gross misalignments. Reds were a little hot after adjusting saturation and hue so I toned them down a bit. Unfortunately, the primary complaint goes unchanged. Last nite a commercial came on that featured a man standing at the foot of a red felt pool table pitching whatever product and the entire expanse of the felt had such a fuzzy haze over it that you could barely pick out the side rails of the table. But this focus problem does seem to come and go and is irrespective of source or whether in HDF or STD def. Maybe a better way to express it as opposed to coming and going would be to say that the more distant the images are in perspective, the more fuzzy, hazy and indistinct they become [and abnormally so as compared to my previous reference Mitsu 35" circa 1994 using the same input sources save for new and upgraded Dish 500 receiver].
So far I have dashed off two e-mails to Sony in response to their service follow-up letter which tells me how much my satisfaction is their highest priority but, gee whiz and golly, no feedback has yet to trickle in so far. Anyway, thanks for your obviously learned input.
Good Points!It would help to know if the problem is constant from every source, in which case you are 100% correct or it is an intermitant problem. Regardless setup is important.
I hate to sound like a broken record, but make sure all connections are clean & tight. For example, many people have splitters, etc. The connections to this & other wires, need to be checked to ensure they are clean & tight. Q-Tips & some alcohol will work, but there are lots of solvents on the market that do a good job. Make sure you are using good quality spliters, such as those from ChannelMaster, or Monster Cable. Avoid the ones from dollar stores or the cheap ones at Radio Shack/Circuit City, etc.Do you get this effect all the time, even on DVD? Do you get this effect off your antenna? Then maybe you need to replace the downlead. The stuff tends to break down over time. If it only shows up on cable, then it is likely that there is little or nothing that can be done. Try bugging the cable company, but don't hold your breath.
Have you considered having the set calibrated by an ISF technician? They can get the best picture the set can provide. If you go ahead, be sure to ask foir a separate setting for black and white material.
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