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Re: B & K Does Not Support Their Products

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In Reply to: B & K Does Not Support Their Products posted by Rick W. on March 16, 2001 at 00:16:01:

I have their Ref 20. which I bought, because they promised that it can be up-graded to new format new this & that, but, when the time came they just asked me to buy the new Ref 30. I think, that is how they define up-grade. They are very bad at responding to e-mails, for example, I have sent 10+ e-mails, but, no response. On top of this, now they do not have the phone number on their web site, if you wish to call. I would look for some other products.
Good Luck
Kiran

Follow Ups:

That's funny brubacca 14:49:50 03/16/01 (5)
I called them yesterday about the Upgrade to the 30. They were VERY friendly. The receptionist gave me an 800 number to call in the future (instead of the Buffalo#). They tech told me that they just had finished the upgrade prototype. Their sales/marketing group is now setting the price.
B&K 1-800-543-5252
Charlie
- Mine is Ref 20, which they do not want to upgrade ( NT ) Kiran Emmi 10:33:13 03/19/01 (4)
  - Please tell me who told you that..I have the Ref10.(more) brubacca 15:04:10 03/19/01 (3)
    If they are not upgrading yours they are not upgrading mine either. One of us has been given bad info. No offence intended, but I hope that you are the misinformed person. I'll be REALLY angry if I can't upgrade to the 30. 2 reasons. 1. Because I purchased the B&K because of the upgrade path. 2. That means that they have been feeding me bull at the factory.
    Thanks for the info.....
    Charlie
    - Re: Please tell me who told you that..I have the Ref10.(more) Kiran Emmi 10:20:09 03/20/01 (2)
      Charlie,
      As informed earlier, I sent them no less than 10 e-mails with no answers from them. Then I approached the local dealer (Clark Music in Syracuse ) from whom I had bought the REF20 and requested him to find out on the up-grade. He told me that due to complete new format they will not be able to up-grade my Ref 20, instead he offered trade it for $2300.00 !!!!! ( i.e. My ref 20 + $2300.00 to get Now Ref 30 )
      If some one @ B&K is ready to up-grade Ref 20, then I will be very happy to hear it. Please let me know the phone # & name to whom I should be talking to.
      Thanks.
      Kiran
      - Re: Please tell me who told you that..I have the Ref10.(more) brubacca 13:58:56 03/20/01 (1)
        
        In Reply to: Re: Please tell me who told you that..I have the Ref10.(more) posted by Kiran Emmi on March 20, 2001 at 10:20:09:
        
        Here is the 800# for B&K 1-800-543-5252.
        Ask for Customer Service... They are not ready to do them, but claim to be in the near future.
        They never responded to my e-mails either. I've heard that complaint about B&K on the message boards.
        Sounds like your dealer was trying to pull a fast one. I have a couple of dealers in the area. One was quite helpful the other told me that he knew nothing about the upgrades. The helpful dealer told me that the upgrades are done directly with B&K. In other words the local dealer makes no money on it.
        Hope it works out for both of us.
        Good Luck,
        Charlie
        
        CHARLIE : Thanks for all the info. I will keep you posted ( NT ) Kiran Emmi 10:39:29 03/21/01 (0)
        
        In Reply to: Re: Please tell me who told you that..I have the Ref10.(more) posted by brubacca on March 20, 2001 at 13:58:56:

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