No Prob w/ India Here

Posted by Bob K (A) on September 23, 2004 at 04:53:34

In Reply to: Circuit City Cust Service-moved to India posted by Duilawyer on September 20, 2004 at 07:08:56:

About 18 months ago I called a computer company's 800 service number because my computer was dying. I got a woman who spoke beautiful English with a slight accent that I couldn't place and didn't think anything of. The connection sounded like she was next door. For about 45 minutes she patiently walked me through various repair procedures (I'm a computer idiot).

One of the procedures involved changing and then changing back the date on the computer. When it came to changing the date back, I forgot what the date was, so I asked her. She said, "Well, it's February 9 [or whatever] here, but I believe it's February 8 there." Which led to my discovering that she was in India, where it was 2 a.m. or 4 a.m.

The woman was far more patient, polite, professional and helpful, and spoke better English, than most here. At the end of the call, I repeatedly thanked her, on the assumption that company might be monitoring the call to rate her performance, and I wanted her to get the credit she deserved. Based on that call, you can outsource to India all you want as far as I'm concerned.

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Follow Ups Full Thread

Topic - Circuit City Cust Service-moved to India - Duilawyer 07:08:56 09/20/04 (11)

"wrset" = worst, "ahve" = have, "survery" = survey, aftef =after - Jack Seaton 18:23:11 10/02/04 (2)

Bust his tubes? Sounds like his spell check is what's broken. nt - tnelson 10:35:10 10/05/04 (1)

I'm just making reference to Dewey's post at Hi-Rez ... - Jack Seaton 17:03:03 10/08/04 (0)

No Prob w/ India Here - Bob K 04:53:34 09/23/04 (2)

A Prob w/ India Here - Larry S 15:31:25 09/30/04 (1)

Good Move! - AbeCollins 22:16:43 09/30/04 (0)

Many US based firms in the IT field have also done this. Lots of folks from India speak excellent English too! NT - PdL 15:54:06 09/21/04 (1)

Re: Many US based firms in the IT field have also done this. Lots of folks from India speak excellent English too! NT - Etcetera 19:05:19 09/21/04 (0)

Better get use to it. - dwill123 10:38:23 09/20/04 (2)

Re: Better get use to it. - jamesgarvin 15:11:24 09/20/04 (0)

Interestingly, however . . . - Auricle 11:41:49 09/20/04 (0)

Follow Ups

No Prob w/ India Here - Bob K 04:53:34 09/23/04 (2)

A Prob w/ India Here - Larry S 15:31:25 09/30/04 (1)

Good Move! - AbeCollins 22:16:43 09/30/04 (0)

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