Philips sell duff products and offer very poor service.

Video Asylum

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I purchased a 32" widescreen TV just over a year ago (12/1999). After about six weeks I complained to the retailer(Comet)that it makes an excesively loud high pitch noise. I was told by the engineer that he could not hear it. I have complained many times only to be told the same thing each time. It has been taken to their service center twice, and on both occasions they say that no one there can hear any noise at all, not even a bit, yet I am not alone in thinking that it is very noisy(wife, brother & friend). On the second occasion the guy who came to collect it ripped my Â£2000 sofa after struggleing with it on his own. They said they were going to return it to Philips, but three weeks later they ring me up to say they find no fault, that it hasen't been returned to Philips as they have no facilitys to inspect a TV set in the UK. I have spoken to philips UK and they said that all the time it is in warrenty it is the retailers responsibility. When the warrenty expired I contacted Philips UK again and they said that it is no longer in warrenty so it would be difficult to do anything about it. I have faxed Philips UK twice and had no reply. It seems to me that I paid alot of money for this set but I can't tolerate watching it as it is so noisy. I can hear the noise from my front door which is about 12 meters away. Comet currently have the TV set and are planning to swap bits to see if I am satisfied with it. I would have bought a reconditioned one if that were the case, at a reduced price. There seems to be no equiptment to measure the noise and no specifications as to what is exceptable, so its only down to the opinion of the engineer and his hearing abilitys. I have two other friends with 32â€ widescreen TVs, Philips and a Sony, and I cannnot hear any noise from their sets, so why do I have to put up with it? It also changes in pitch & loudness depending on picture brightness, which makes it all the more irritating.
I have spoken to someone at philips and they say that I have to pay to get a report done by a philips approved engineer before you will take the matter further. I have spoken to the suggested engineer and he says that from his experience my set should be silent, and that if I can hear it from my seat then he suspects it is faulty. I find this compleatly unreasonable, that I have to pay, even though I complained well within warrenty.
I have spent alot of time and effort trying to resolve this. If I am to go to the trouble of taking the heavy TV set to another town, with a friend to help lift it, for this report and it shows that my complaint was fair, then I will be looking for compensation for all the effort, loss of my TV which now stands at 5 weeks and phone calls, and I will not be happy with it just being repaired after all the hassle I have had. I will also be posting my dissatisfaction on consumer websites as I feel that my unhappyness with the product has been ignored.
When compared with Meridian audio, who happily repaired, modified and sent back without charge, an amplifier that I bought used, that is 10 years old, then Philips service and products seem to me to be the pits. Lets make things better starting with this.

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Topic - Philips sell duff products and offer very poor service. - azazel 18:01:27 02/01/01 (1)

Re: Philips sell duff products and offer very poor service. - jee 12:50:36 02/02/01 (0)

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