A Word Of Caution

Posted by Luminator (A) on August 30, 2006 at 11:42:14

In Reply to: Plasma extended warranty. posted by jimbill on August 30, 2006 at 10:19:55:

A year and a half ago, I bought a 42" Fujitsu plasma monitor. We used it for maybe 2-3 hours a day, with Dish being the primary source. We did not use it for computer or video game use.

Over time, we noticed a pink film overlaying the 4:3 area. It turns out that this is phosphor burn-in. It happened due to normal TV viewing. The Fujitsu reps keep playing hardball with my dealer. Fujitsu hides behind the corporate stonewall of "burn-in is not covered by the warranty."

The dealer hasn't seen anything like this. Usually, burn-in occurs when you leave a video game on pause, or keep a channel with a fixed logo or ticker on all the time. We the consumer didn't do anything abusive or out of the ordinary. We simply used the monitor to watch TV. My dealer tried to get Fujitsu to replace or repair the unit. Fujitsu said, sorry, this is a burn-in issue. My dealer said, BS, burn-in shouldn't occur with normal use -- the set is defective. FUrthermore, the dealer pointed out that their demo monitors, despite being on all the time, don't have this pink square. So Fujitsu "suggested" that the dealer give me the demo, and take back the burned-in unit.

It's gone back and forth, but the bottom line is, I have a monitor with a pink square in the middle. I am disappointed and unhappy. It doesn't matter how long you extend the warranty. If certain problems are not covered, we are SOL.

-Lummy The Seahorse

Lummy's Blog (Open in New Window)

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Follow Ups Full Thread

Topic - Plasma extended warranty. - jimbill 10:19:55 08/30/06 (9)

A Word Of Caution - Luminator 11:42:14 08/30/06 (8)

Lesson learned a long time ago. - jimbill 21:07:37 09/01/06 (0)

I don't know if this will help butâ€¦ - David Aiken 23:04:24 08/30/06 (5)

Re: I don't know if this will help butâ€¦ - Fred Manteghian 13:28:50 09/21/06 (0)

Alas, Mine Is Too Far Gone - Luminator 09:46:13 08/31/06 (2)

Re: Alas, Mine Is Too Far Gone - unclestu52 14:27:49 09/01/06 (0)

Bummer! NT - David Aiken 16:37:21 08/31/06 (0)

Re: I don't know if this will help butâ€¦ - racerguy 05:20:54 08/31/06 (0)

Ouch. - grantv 11:54:29 08/30/06 (0)

Follow Ups

A Word Of Caution - Luminator 11:42:14 08/30/06 (8)

Lesson learned a long time ago. - jimbill 21:07:37 09/01/06 (0)

I don't know if this will help butâ€¦ - David Aiken 23:04:24 08/30/06 (5)

Re: I don't know if this will help butâ€¦ - Fred Manteghian 13:28:50 09/21/06 (0)

Alas, Mine Is Too Far Gone - Luminator 09:46:13 08/31/06 (2)

Re: Alas, Mine Is Too Far Gone - unclestu52 14:27:49 09/01/06 (0)

Bummer! NT - David Aiken 16:37:21 08/31/06 (0)

Re: I don't know if this will help butâ€¦ - racerguy 05:20:54 08/31/06 (0)

Ouch. - grantv 11:54:29 08/30/06 (0)

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