Help with Sony 4k blu ray hookup

Video Asylum

TVs, VCRs, DVD players, Home Theater systems and more.

I'm having an issue with hookup on a new Sony ES1000 blu ray player. Hooking up to our 2yr old Samsung smart tv via 4k certified HDMI cable. A regular hook up flashes an error message 'no signal". Per the Sony troubleshooting guide changing the resolution to 480P allows a successful hook up. However this is the lowest resolution and a big step down from the players 4k resolution. Have been on the phone with Sony and Samsung reps without a fix.
Would anyone have experience in resolving an issue like this?
Maybe the Sony player is defective?
Thanks

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Topic - Help with Sony 4k blu ray hookup - RedM 11:20:26 10/07/18 (4)

RE: Help with Sony 4k blu ray hookup - Dave B 15:31:18 10/07/18 (3)

RE: Help with Sony 4k blu ray hookup - RedM 18:17:16 10/07/18 (2)

RE: Help with Sony 4k blu ray hookup - 6bq5 17:02:19 10/08/18 (1)

RE: Help with Sony 4k blu ray hookup - Tidycat1 21:11:13 11/13/18 (0)

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