Video Asylum

perhaps

138.88.180.67

Jack G

In Reply to: RE: They don't deserve much credit posted by racerguy on September 21, 2007 at 14:05:29

This may have been more PR than customer care. They have a lot invested in and riding on LCOS TVs. There are several threads at AVS with something like 10,000+ posts about the subject. At first they denied it here too. Lots of fights. They only replaced some sets, because they didn't have the right optical blocks for the earliest models. This was turning into another disaster, so they decided to deal with it.
Jack

Follow Ups:

Not just the early models. I think it was all of 'em... - JoeLip 21:43:12 09/21/07 (1)
Hi,

I was one of the unfortunate saps who owned a 50-in XBR1 SXRD set. The picture with a good signal was really amazing. Lasted 4-5 months. Then yellow streaks showed up. New optical block one week later. I was very impressed until a few days went by and the picture began freezing on every input, despite signal quality. Back come the repair guys and yep -- it needs another optical block. Fast forward two months and I hear the optical blocks are "backordered indefinitely." At this point my Dealer got involved and SONY finally offered me a refurbished XBR1 or a brand new 55-in A2000. I took the A2000. It is not as good as the XBR1 -- not nearly. No magic in this picture -- none. It works fairly good, though. It freezes on occasion, but I understand this is something we just have to live with. I gotta tell you, though -- I have a really bad taste in my mouth for SONY. They used to OWN both the CRT based set and magnetic recording markets. What the hell has happened to SONY??

I think I might have read something on the AVS Forum (I HATE its format, BTW -- it is worthless) about SONY having Samsung manufacture these sets for them in Korea. I doubt it (my A2000 is badged as assembled in the USA), but then again, who really knows. Samsung (and LG) are the only brands that I find less desirable then SONY.

I knew SONY was in trouble years back when I bought a 27-in XBR CRT set which had a horizontal hold problem that SONY just could not fix. Unfortunately for me, the picture quality of the 50-in XBR1 SXRD set was so much better than anything else; I just had to have it. BIG mistake.

Sorry to have rambled on. Good luck with yours. Maybe they'll get it right this time.

Cheers, Joe
- I'll hazard a guess here - Jack G 04:34:13 09/22/07 (0)
  I think Sony secretly acknowledged the problem here, and decided to deal with it. They gave up on plasma sets (which were rather nice), and their other TVs aren't all that hot.
  You actually proved my point-these sets were a PR nightmare for them.
  I'm going to guess here, and say that it may have taken them a bit of time to actually figure out how fix the problem. The new OB, isn't just a replacement, but preliminary veiwing seems to show that its superior to the original, especially in the blacks. Its also still under the same extended warranty, until Oct. 2008.
  Did you know there were 2 different types of OB for the XBR1? It depended on when it was made-kind of a pre and post Dec. '05. They have to match up the serial number to an OB.
  I don't mean to defend Sony here, and I know they didn't do the extension for me personally, but still, I'm glad they fixed it.
  Jack

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