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In Reply to: RE: The service isn't for you, it's for your mom posted by 4season on April 29, 2010 at 12:04:39
Because my mom (who is 65, by the way) would call me and either I'd do the firmware upgrade or tell her how to do it herself. Cost? $0 and any moron can do it. Anyone who buys a Blu-ray player is either electronically unchallenged or knows someone who can do it for them without the $30 price gouge. And if your mom would throw away a $500 Blu-ray player because she couldn't get a movie to play, then she's got more pressing issues than firmware upgrades.
The bottom line is that Best Buy is taking advantage of people by creating a scare. Don't take up for them.
Follow Ups:
My mom's in her 80s and lives a few thousand miles away, BTW. No computer, no desire to get one.
At work, I am one of the computer guys and can tell you that quite a few folks care to learn only enough about the technology to do what they need to do, but move or delete their dock/desktop icons, and they are lost.
Why does an 80 year old have a $500 Blu-ray player? And I'm the computer guy at work as well. We obviously have had different experiences.
Regardless, $30 is price gouging and they're creating fear in order to take advantage of their customers. "Don't bite the hand that feeds you" is a saying that comes to my mind, but obviously not to theirs. Or yours.
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