Video Asylum

RE: glad it worked out

69.116.236.99

A

In Reply to: RE: glad it worked out posted by Joe Murphy Jr on January 18, 2012 at 21:47:10

Thanks Joe. Of course, this ultra high tech solution requires a 3.5mm stereo male headphone plug to an RCA stereo female adapter. The output is then fed via RCA cables to an unused "laser 3" input on the Mac. This shorts the Sony's speakers, and I control the volume with the Sony remote.

Wouldn't you have thought that Sony technical support would have proposed this simple, no-cost solution?

Follow Ups:

techs aren't always "techies" - Joe Murphy Jr 11:12:16 01/27/12 (0)
Often they are trained on the basics and some extra material that management and/or current supervision believe is relevant. The more involved/intricate information isn't part of that training. How often a problem comes up also plays a part on whether or not training or certain trouble shooting exercises take place. Not an excuse for the lack of knowledge, but an explanation re: the seeming cluelessness of "the next operator to take your call".

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