Video Asylum

Posted by Joe Murphy Jr (A) on January 27, 2012 at 11:12:16

In Reply to: RE: glad it worked out posted by Chef Henry on January 26, 2012 at 18:31:04

Often they are trained on the basics and some extra material that management and/or current supervision believe is relevant. The more involved/intricate information isn't part of that training. How often a problem comes up also plays a part on whether or not training or certain trouble shooting exercises take place. Not an excuse for the lack of knowledge, but an explanation re: the seeming cluelessness of "the next operator to take your call".