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In Reply to: Hats off to Samsung's customer support posted by Larry S on March 25, 2004 at 20:38:04:
They just did what they are required by law to do. Any company that does not do the same, you can bring them to court and get the same. And if judge is in nice mood you can get more than you asked for.
It is not about good consumer relation, it is about the law. And many companies disregard this responsibilities ONLY because very few law problems they get. It is cheaper for them to payout few fines than to do it by law. I got several companies in court already (FLUKE, GM twice, local SEARS). I won all cases, and got all expenses covered. Even 2 beers at the bar as I was waiting for judge to come back from lunch. All was payed out.
When company puts something on paper they MUST stand behind it. Read your warranty again and you will find that they HAD to do this.
So no hats off here, just keep on doing a good job.
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Follow Ups
- Re: Hats off to Samsung's customer support - SysInfo 18:07:52 03/26/04 (2)
- Re: Hats off to Samsung's customer support - johnvb 04:32:19 03/27/04 (1)
- Re: Hats off to Samsung's customer support - Larry S 12:35:35 03/29/04 (0)
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