Films/DVD Asylum

Posted by Rob Doorack (R) on October 03, 2002 at 13:50:42

In Reply to: "Complaint to the Management" posted by clarkjohnsen on September 27, 2002 at 07:03:59:

Naming the guilty: a couple of months ago my wife and I went to see a Saturday afternoon screening of Road to Perdition at the Hoyts 6-plex in Falmouth, Massachusetts. It was the worst projection I've ever experienced in 40+ years of going to theaters. The movie was murky and out of focus, yet white objects like a man's shirt or a snowy yard were oddly bright and surrounded by a sort of glare or halo. I complained twice and each time was assured that the projectionist would fix the problem. When nothing changed I demanded to see the manager. She made the astounding admission that the projector was actually broken, they didn't have the needed spare part (a reflector I think she said), and the picture couldn't be improved. I was flabbergasted that any theater would show a movie in such a condition and not even warn patrons before selling them a ticket. The manager offered a refund but my wife didn't want to leave the movie, by that point she was engrossed in the plot and the awful image didn't bother her. For me however the movie was ruined, I couldn't see anything but the crappy projection. I'll have to watch Road to Perdition on DVD. I sent Hoyts Theaters an angry letter expressing my outrage at the utter contempt for their customers that this incident showed, but to date they haven't cared enough to reply.