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In Reply to: Hats off to Samsung's customer support posted by Larry S on March 25, 2004 at 20:38:04:
They just did what they are required by law to do. Any company that does not do the same, you can bring them to court and get the same. And if judge is in nice mood you can get more than you asked for.
It is not about good consumer relation, it is about the law. And many companies disregard this responsibilities ONLY because very few law problems they get. It is cheaper for them to payout few fines than to do it by law. I got several companies in court already (FLUKE, GM twice, local SEARS). I won all cases, and got all expenses covered. Even 2 beers at the bar as I was waiting for judge to come back from lunch. All was payed out.
When company puts something on paper they MUST stand behind it. Read your warranty again and you will find that they HAD to do this.
So no hats off here, just keep on doing a good job.
Follow Ups:
Sounds like he has had better luck with Samsung, then many with Pioneer reguarding the red/green streaking problem of their lastest lines of RPTVs. I am scheduled for a first "fix" in a couple of weeks, but some folks have had their units worked on 4 or 5 times!Whats really a crock is the moderator of the below forum, even though does a great service of getting the word out to everyone, has made it absolutly clear that any legal action discussions are strickly taboo.
After having been screwed badly (IMO) by Harmon Kardon on their Citation and Proceed brands, to have a company actually come through is refreshing. Frankly, I see lots of complaints about other companies, but this is the first time I've heard of one actually refunding the retail price on a unit.With that said, I have not yet received the refund, so time will tell. But if they do come through, I'm going to give them more business.
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